Request for IT & Student Services Support
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Case Origin
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Walk-In
Form
ConIDNum
Request Source
Your Role
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Student
Faculty/Staff/Contractor
Parent
Alumni
Campus Location
Van Ness
Lamond-Riggs
Congress Heights
Airport
Firebird Farm
Lamond-Riggs Urban Farm
Personal Data
First Name
Last Name
Personal Email Address
Mobile Phone
Home Telephone
UDC Email Address
UDC Student ID
Request Details
Request
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Academic Advising
Access & Accounts
Collaboration & Communication
Facilities & Classroom Tech
Financial Aid
General / Other
Hardware & Devices
Hardware Support (walk-in devices)
Infrastructure / Integration
Network & Connectivity
Password Reset / Account Unlock
Registrar (Student Records)
Security & Compliance
Software & Applications
Student Accounts
Student Advocacy & Support
Student Housing
Wi-Fi Help / Troubleshooting
Office
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Student Services
OIT
OIT
OIT
Student Services
OIT
OIT
OIT
OIT
OIT
OIT
Student Services
OIT
OIT
Student Services
Student Services
Student Services
OIT
Request Type
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Academic Advising Hold
Academic Advisor Contact Information
Academic Support Recommendations
Registration Support
SAP Appeal (Success Plan)
Accounts
Drives
MFA
Passwords
Permissions
VPN
Conferencing
Email
Lists
Phones
Teams/Slack
Webex
Zoom
Classroom A/V
Projectors
Urgent Tech Issues
3rd Party Verification Form
Award Status
Disbursement Status
FAFSA/Financial Aid Forms Support
SAP Appeal
Scholarship
General
Policy
Projects
Training
Cell Phone
Computer
New Devices
Office Phone
Printers
Returns
Upgrades
Hardware Support (walk-in devices)
DKIM
DNS
SAML
Certificates
SSO
Firewall
Storage
System Outage
VPN
Wi-Fi
Wired Ports
Password Reset / Account Unlock
Enrollment Verification
Graduation Application Support & Next Steps
Total Withdrawal Request
Transcript Request
Transition Request/Change of Major
DLP
Encryption
Logs
MFA
Reviews
Banner
Blackboard
SaaS
Software Installs
1098T (Tax Form)
Agency Billing
Billing Question
Payment Plan
Food Resources
Housing Emergency
University Department Navigation Support
Application Status
Maintenance Request
Move in question(s)
Wi-Fi Help / Troubleshooting
Request Type choices are dependent on Request field selection.
Summary of Request
Description of Issue/Request
Please upload a screenshot of the issue if applicable.
Contact Information
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