Request for IT & Student Services Support
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Case Origin
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Walk-In
Form
ConIDNum
Request Source
Your Role
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Student
Faculty/Staff/Contractor
Parent
Alumni
Campus Location
Van Ness
Lamond-Riggs
Congress Heights
Airport
Firebird Farm
Lamond-Riggs Urban Farm
Personal Data
First Name
Last Name
Personal Email Address
Mobile Phone
Home Telephone
UDC Email Address
UDC Student ID
Request Details
Request
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Student Advocacy & Support
Student Housing
Student Accounts
Registrar (Student Records)
Academic Advising
Financial Aid
Password Reset / Account Unlock
Wi-Fi Help / Troubleshooting
Hardware Support (walk-in devices)
General / Other
Security & Compliance
Facilities & Classroom Tech
Collaboration & Communication
Network & Connectivity
Software & Applications
Hardware & Devices
Access & Accounts
Office
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OIT
Student Services
Student Services
Student Services
Student Services
Student Services
Student Services
OIT
OIT
OIT
OIT
OIT
OIT
OIT
OIT
OIT
OIT
Request Type
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Food Resources
Housing Emergency
University Department Navigation Support
Application Status
Maintenance Request
Move in question(s)
1098T (Tax Form)
Agency Billing
Billing Question
Payment Plan
Enrollment Verification
Graduation Application Support & Next Steps
Total Withdrawal Request
Transcript Request
Transition Request/Change of Major
Academic Advising Hold
Academic Advisor Contact Information
Academic Support Recommendations
Registration Support
SAP Appeal (Success Plan)
"3rd Party Verification Form
(i.e. Voc. Rehab, Consortium etc.)"
Award Status
Disbursement Status
FAFSA/Financial Aid Forms Support
SAP Appeal
Scholarship
Password Reset / Account Unlock
Wi-Fi Help / Troubleshooting
Hardware Support (walk-in devices)
General Inqury
Training
Policy
Projects
MFA
Encryption
Reviews
DLP
Logs
Classroom A/V
Projectors
Urgent Tech Issues
Email
Lists
Teams/Slack
Conferencing
Phones
Wi-Fi
Wired Ports
VPN
Firewall
Storage
Software Installs
SaaS
Blackboard / Banner
New Devices
Upgrades
Printers
Returns
Accounts
Passwords
Permissions
Drives
VPN
Request Type choices are dependent on Request field selection.
Summary of Request
Description of Issue/Request
Please upload a screenshot of the issue if applicable.
Contact Information
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